Letting Support – Residential Letting

Edinburgh (City Centre)

Salary Guide: £16K plus monthly bonus available

The Role

The Letting Support role is a key customer service role providing first point of contact for prospective tenants.  The Letting Support Agent will be responsible for dealing with all letting enquiries via telephone, email or face to face. The role involves collating criteria from potential tenants to successfully match the Company’s properties.

Diary management of the UK Letting Coordinators, booking appointments and assisting the Letting Department with any other general administration tasks.

Key Elements

  • Matching potential tenants to properties
  • Achieve and maintain 85% conversion rate from appointments to lets
  • Arranging open or group viewings with tenants
  • Providing administrative support to the Letting Department
  • Diary managing Letting Coordinators diaries
  • Assisting with Marketing of the properties
  • Liaising with the company’s English Agents

Ensure tenant satisfaction and effective customer care which will generate growth through referrals

Must Haves

Excellent organizational skills

First class communication – written, via email and face to face

Strong Admin skills

Excellent IT Skills

Good ‘eye’ for detail

‘Can do’ attitude and take direction well

Happy & friendly personality

Customer Focused

  • A high degree of confidentiality and professionalism is expected and required at all times.
  • Motivated, proactive and well organised
  • Able to work well within a team
  • Honesty and Integrity is required at all times



  • Apply here