Maintenance Manager


Salary Guide: £21,000 to £25,000

An office-based role managing the repairs and safety certification for all rental properties, from first report to completion, ensuring all jobs are completed, contractors invoicing is up-to-date and that the maintenance department is running smoothly.


The successful candidate will have great attention to detail, confident communication skills, with time-management, organisational and multi-tasking capabilities being core strengths. You must have relevant and recent experience (at least 2 years) in a similar role, confidence in using Microsoft Outlook and Word, and experience using SME Professional would be beneficial.


Key Responsibilities:

  • Log repairs received by telephone and email onto the system (SME Professional) and liaise with the relevant parties to manage the repair to through to completion
  • Updating Property Managers, landlords and tenants on the process of repairs
  • Complaint handling
  • Monitoring outstanding invoices and chasing any late payments, checking and adding contractor invoices to SME Professional
  • Providing support to Property Managers and Viewing Agents to ensure properties are ready to market with minimum vacant period
  • Liaising with landlords, contractors, and relevant parties in dealing with insurance claims
  • Ensuring HMO compliance where applicable
  • Overall responsibility for key log
  • Answer and deal with general telephone enquiries.
    • General daily administrative duties.
    • Ensure all communications are logged on the system in the relevant ‘notes’ section in SME and that any correspondence is saved on the system


  • Updating the system (SME) daily to monitor and maintain property records
  • Ensuring that the company policies are always upheld whilst carrying out your duties
  • Promoting company mission and philosophy to all prospective and current landlords and tenants
  • Building up strong relationships with all parties to gain trust and to keep the reputation of the company as the best in the local area
  • Ensuring compliance with ARLA PropertyMark, GDPR and company code of conduct at all times.



Hours: Monday to Friday 8.30am to 5pm


Benefits: Company Sick Pay, Annual “Me Time” on your anniversary, company-funded opportunity to gain the ARLA/PropertyMark Level 6 Award in Residential Letting & Property Management – Scotland



  • Apply here