Repairs Coordinator – Residential Letting/Property Management

Edinburgh

Salary: £26,000

 

Repairs Coordinator  – Residential Letting/Property Management

 

Edinburgh – Salary £26,000

 

Our client, a successful Property Company is looking to secure an experienced Repairs Coordinator to join their busy Team.

 

If you are currently working within Property Management / Maintenance and have a confident approach dealing with contractors, tenants and landlords this may be the opportunity for you.

 

Excellent communication skills together with a high level of ‘common sense’ and strong organizational skill-set are required.

 

The successful candidate will be joining the centralised Repairs team in Edinburgh overseeing the handling and completion of repairs and maintenance for our Client’s UK portfolio. The role will involve arranging repairs across a designated portfolio, liaising with contractors on a range of different trades and work types and building positive client relationships with all clients, colleagues and externals alike, always ensuring a high level of customer services is adhered to at all times.

 

  • ARLA (Propertymark) part / fully qualified preferable

 

  • To help achieve/exceed department KPI’s around volume, response time, profit and margin and growth of portfolio interaction in repairs.

 

  • To help develop key processes and use of technology to enhance service taking an active role in the management of data and job updates within the FixFlo system.

 

  • Provide informative ‘self-help’ guides for tenants to follow and be able to respond to update requests in good time.

 

  • Ensure client expenditure is well managed minimising unnecessary contractor call outs. Build relations with sub contractors to ensure the correct advice is received.

 

  • Ensure tenant liability costs are charged accordingly

 

  • To assist in arranging and managing of communal repairs and insurance claims where required.

 

  • Be able to when required manage workload of any appointed direct engineers and understand the commercial terms of time/rates/cost/income.

 

  • Make strides to learn the commercial/financial side of the business, learning from managers and directors to then be able to contribute once that knowledge is established.

 

  • Ensure high service levels are maintained at all times.

 

  • High attention to detail.

 

  • Great communication skills between internal and external customers as well as contractors

 

  • Positive client feedback.

 

  • ARLA (Propertymark) part / fully qualified preferable
  • Driving licence required
  • Excellent level of IT Skills

 

 

  • Apply here