Reservations Manager

Edinburgh (City Centre)

Salary Guide: £19 - £23K

An exciting ‘chance’ to be part of this Dynamic, Young, Proactive Property Team dealing in all areas of Apartment Rentals…

 

Our clients are a small business & team. Their values are working hard, staying healthy and getting along with one another.

To quote our clients….

‘We work hard and we laugh just as hard.’

 

This extremely fast-paced role would suit someone who has come from a background in Hotel Reservations Management…    Bags of enthusiasm and common sense and a high level of Customer Service…

Are you a happy, positive person, who is a go-getter, loves a challenge and has excellent people skills, admin skills & strong attention to detail?

The role

To manage a portfolio of short term, holiday lets.

Run & manage the business with the owner of the company.

Deal with guest’s requests, complaints, emails and calls.

Reservations – processing bookings & payments

List properties on various OTA websites

Manage rates and forecasting to maximise bookings

Run promotions etc. where required to maximise bookings and occupancy

Deal with maintenance issues and manage contractors

Manage housekeeping and ensure all properties are kept up to a high standard

Manage relationships with owners and make sure they make as much money as possible from their holiday let and ensure their properties are being looked after.

Handle any emergencies after hours and weekends.

Process invoices and prepare accounts for the accountant.

Although the role is mostly office based, it also requires someone to be ‘very hands on’ – do whatever it takes to get the job in hand done effectively and efficiently.

So you will be required to do flat inspections on a regular basis, change the occasional light bulb or trouble shoot the wifi if that is what is required.

mostly Mon-Friday 9-5pm.

April – September every other Saturday 10-4. (you would get a full day off the following Thursday)

Share the emergency phone. This is rotated every other week for a week.

Please note:  Ideally the successful candidate will be based in central Edinburgh…

 

 

  • Apply here