Residential Letting Co-ordinator


Salary Guide: £18,000 to £20,000


A great opportunity to join this well established Letting Agency based in Edinburgh – this is an extremely varied role which would suit a ‘Customer Focused’, extremely organised individual who enjoys dealing with a busy work-load as part of a small team.

Residential Letting experience is desirable – SME experience preferred; however training will be available.

(ARLA qualified preferred but not essential, however,  expectation to obtain.)


The role

  • Oversee and manage all operations associated with the front office.
  • Line manager for one Admin Assistant.
  • Hours 9-5pm, Monday-Friday


  • Ensure a friendly, helpful, honest and efficient attitude is maintained when dealing with the public, face-to-face over the telephone so as to enhance the professional image of the Company and provide a high quality of service.
  • Applicant care in line with company procedures
  • Efficiently deal with Landlord and Tenant enquiries
  • Issue and monitor keys
  • Develop exceptional working relationships with clients to encourage repeat business and recommendations
  • Match properties, provide property information
  • Feedback to Landlords, Tenants and Applicants following viewings
  • Provide best informed advice on all offers to landlord
  • Negotiating the terms of tenancies with landlords and tenants
  • Inform line manager of all progress/ problems on a timely basis
  • Compile property file paperwork
  • Upload info to referencing partner and check on progress
  • Prepare tenancies and associated paperwork via SME Professional
  • Work with external partners regarding move in and outs
  • Instruct Inventories and final inspections
  • Negotiate renewals when applicable for properties and manage the paperwork
  • Monitor diary on a daily basis
  • Ensure effective use of all marketing methods available to promote properties
  • Keep up to date with market and legal updates
  • Maximise department revenues and grow the property portfolio
  • Have an in-depth understanding of the local market
  • To explain fully the terms and conditions of business and to negotiate, wherever possible, the full or part use of all our services, i.e. Let Only, Rent collection and Fully Managed.
  • To keep under review the letting price of properties and advise the landlord, as appropriate, of any price adjustments necessary to ensure the property is competitively priced for the prevailing market.
  • To carry out any other duties as required or requested by a member of Management.


Attributes / Skill-set

Excellent Administrative skills

Customer Service skills – clear communication both written and verbal

Excellent Organisational skills

IT competent

Strong eye for detail

‘can do’ attitude

Ideally you will have some Residential Letting experience and knowledge

Experience in dealing with a wide variety of clients

Helpful and friendly personality

Enjoys working in a small team


  • Apply here