Client Manager, Estate Agency
Edinburgh City Centre
Salary Guide: £25,000
Great Opportunity to be part of this growing, modern Estate Agency operating in Edinburgh.
Our Clients focus is on delivering a high-quality, relationship-led service to property sellers and buyers. They pride themselves on market knowledge, transparency, and exceptional client care throughout the property sales process.
What’s on offer:
- Salary up to £25,000 per annum depending on experience.
- Opportunity to grow and develop within a progressive estate agency.
- Supportive team environment with ongoing training.
- Exposure to the Edinburgh property market and valuable industry experience.
- Performance-focused culture with clear expectations and progression opportunities.
Role Overview
As Client Manager, you will be a key point of contact for both buyers and sellers, ensuring a smooth and professional experience from initial enquiry through to completion. This is a client-facing role requiring strong communication skills, organisation, and a proactive approach to sales and relationship management.
Key Responsibilities
- Arrange and manage property viewings, ensuring properties are presented professionally and appointments run smoothly.
- Actively work with buyers to understand their requirements and match them with suitable properties.
- Build and maintain strong relationships with clients, providing regular updates and trusted advice throughout the sales journey.
- Negotiate offers between buyers and sellers to achieve the best possible outcome for all parties.
- Handle buyer enquiries via phone, email, and in person, responding promptly and professionally.
- Maintain accurate client and property records within the CRM system.
- Liaise with solicitors, mortgage advisors, and other stakeholders to progress sales efficiently.
- Provide feedback to sellers following viewings and advise on market conditions and buyer interest.
- Support the wider sales team to ensure targets and service standards are met.
Skills & Experience Required
- Previous experience in estate agency, property sales, or a customer-facing sales role (preferred but not essential).
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Confident negotiation skills and a commercially minded approach.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple clients and priorities in a fast-paced environment.
- Self-motivated, proactive, and results-driven.
- Competent with IT systems and CRM software.