Front of House / Reception / Admin Assistant

Great opportunity to join this Fantastic Property Company. This is an extremely varied role which would suit a ‘Super’ organised individual who comes with an excellent background in ‘Front of House’, Reception experience.

The successful candidate will have bags of common sense, be reliable and always willing to go that extra mile for all clients, colleagues alike….   You thrive on offering an excellent level of customer service and enjoy taking ownership of all tasks.

You will be the first point of contact for all visitors, callers together with assisting the team with a wide range of administrative tasks.

Excellent communication skills both verbal and written are a must.

Strong IT skill-set.

Well presented.

Positive work ethic.

The Role

Reception:

• Receive, direct and relay telephone calls, messages & post
• Monitor the general Company email address, responding where appropriate or forwarding on to the appropriate member of staff
• Monitor the Sales email address, responding where appropriate, sending home Reports and / or forwarding on to the appropriate Property Brokers
• Greet, assist and/or direct any visitors, contractors and / or public enquiries
• Schedule property viewings, liaising between clients, Property Managers & Property Brokers as needed
• Receive & issue property keys, ensuring they are correctly signed in & out of the system and securely stored
• Managing meeting room diary, ensuring no double-bookings take place
• Diary management, understanding of all staff ‘whereabouts’ and note-taking

Office Administration:

• Supporting the wider team with ad hoc administrative support
• Make correct use of in-house property management & sales software
• Maintain office presentation and stocks, including inventory of office supplies, in-office property advertisements & kitchen supplies
• Organise any required office equipment maintenance

Other:

• Adhere to internal and external confidentiality at all times
• Proactively highlight any departmental needs to the appropriate Manager

PERSON SPECIFICATION:

Qualifications and Experience:

• General computer literacy essential
• Functioning knowledge of Microsoft Word and Excel essential
• Experience in property management / sales preferable
• Experience in document management preferable

Skills and Knowledge:

• Ability to work on own initiative and in a proactive manner
• Seeks out opportunities to provide a more efficient and proactive service
• Excellent communication skills to deal effectively with personnel at all levels and build good working relationships
• Self starter with ability to prioritise, meet deadlines and manage changing priorities
• A strong team player
• High level attention to detail
• Excellent organisation skills
• Flexibility to work out with job profile to provide additional support as required
• Presents a professional image and demonstrates excellent client care skills
• Knowledge and understanding of the firm’s services
• Complies with in-house policies and procedures